We want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. We want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you. We strongly recommend ordering fabric samples prior to placing your custom order. Custom orders can not be returned or exchanged.
All of our custom products are proudly made in the USA!
No returns or exchanges on Custom Made Slipcovers. We do NOT accept returns - our products are made to order according to measurements that were provided by you. We will NOT take responsibility for mistakes that are made by the customer. If you have made a mistake when measuring and it is possible for us to correct it, we will take every effort to do so. All corrections will incur an additional charge. Charges will depend on required additional fabric & labor. Note: We cannot change or cancel your order if it is in production, cut and sewn or shipped. Customer is responsible for all shipping charges.
Images, Colors and Textures
Please note that every effort is made to photograph fabrics accurately and describe the products in detail. Due to monitor and computer settings, we cannot guarantee every computer monitor will accurately depict the actual color of the fabric. In an effort to avoid Buyer’s Remorse, we highly advise ordering Fabric Samples prior to placing your Custom Order. Fabric Samples are available for a nominal fee of 50 cents. Fabric samples are shipped via US Mail next business day. For swatches See the related products Tab displayed at bottom of all pages.
It is the customer's responsibility to request Fabric Samples so that they may see exactly what they are getting before purchasing. The Customer also agrees that they may not dispute the color or texture or any other physical attribute after accepting the delivery of a product.
No returns or exchanges on Custom Made products.
Please call our customer service department at 888-405-4758 to resolve any issues that you may have about your order.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours.
Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping.
While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "Possible damage" on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. Customer satisfaction is our top priority.
We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2002 - 2017. All rights reserved., or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site—including reproduction for purposes other than noted above, modification, distribution, or reproduction—without the prior written permission from us.
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Warranties and Disclaimers
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