We want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. We want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
If you would like to return an item that is new and in unused, unopened unassembled condition with original packaging, you may return the product within 30 days of receipt. To return items for an exchange or refund please log in to your account , select the order and check off the items you want to return/exchange. You can also contact us toll free at 888-405-4758 and one of our fully trained customer service representatives will start a return process with you. You will receive and RMA once the return is approved.
Returns: Customer is responsible for all shipping charges.
If you return an item that is offered with Free Shipping, the original outbound shipping costs will be deducted from your refund. Return shipping is responsibility of the customer. Customer is responsible for lost or misdirected returns.
No returns or exchanges on following products:
• Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
• Any item that has been assembled, installed, modified or used in any way.
• Any item that is not in resalable condition: altered, worn, misused, stained, soiled or laundered.
• Any item not accompanied by a Return Merchandise Authorization Number issued by us.
• Mattresses (Federal law prohibits exchanges of mattresses.)
Returns and Restocking Fees
Furniture that is not shipped directly from our location may have restocking fees ranging from 10% to 30% will be applied. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges.
Some manufacturers charge a restocking fee. Please be advised by one of our customer service representatives what is the particular return policy of the manufacturer whose product you are planning to return.
If you return an item with a restocking fee, it will be deducted from the refund. If the item was part of our free shipping promotion, our initial shipping and handling costs as well as the costs for shipping back will be deducted from the refund as well.
Step 1- Log in to account or call 888-405-4758 to acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
Step 2- Shipping product back. All returned products must be in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.
Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by us. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return.
If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
All returns are subject to round trip shipping charges. If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours..
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased. Refunds are typically issued within 14 business days of final approval.
Items returned without the proper RA # or sent to the wrong location are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only.
Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a chargeback has been submitted, we will not be able to credit you for your return until the chargeback mediation process has been completed. This process can take up to 180 days.
All Merchandises that are in process, but not shipped are subject to 15 % restocking fee. We cannot change or cancel your order if it is already shipped out. If the merchandise already left ours or manufacturers warehouse cancellation requires 30 % restocking fee + All Shipping fees.
Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping.
While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "Possible damage" on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority.
We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.
Our store is not responsible for the furniture assembly, when this service level is requested. Please contact these agents directly if you require licenses and insurance certificates for delivery. These delivery agents have the required certification to perform residential furniture delivery and assembly. As a result you agree that any legal action will be directed towards such company and our store will not be liable for any damages incurred to the premises.
Images, Colors and Textures
Due to variations in photography, monitors, and lighting, we cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2002 - 2013. All rights reserved., or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site—including reproduction for purposes other than noted above, modification, distribution, or reproduction—without the prior written permission from us.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. This site reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and this site reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Warranties and Disclaimers
This Site intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. This Site EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
IN NO EVENT SHALL This Site OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF This Site HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
This web site is operated from its offices in New York City, NY, USA. The law of the Commonwealth of New York State shall govern these terms and conditions, without reference to its choice of law rules. This Site makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. This disclaimer and all web activities performed on or derived from this site are governed by the state laws of New York. Any dispute will be subject to the exclusive jurisdiction of the State of New York and Courts of appeal from them. Disputing parties waive any rights they have to object to an action being brought in those courts including but not limited to claiming that the action have been brought in an inconvenient forum or those courts do not have jurisdiction. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws